Shipping Policies

 

Product Policy

Andy's whole-heartedly stands behind all products. If there are are ever any problems or concerns with the quality of our candy, please contact us personally at (585) 266-5180. Satisfaction guaranteed!

 

Shipping Policy

Please allow 3-4 days processing on all orders. If we happen to be out of stock for any item(s) ordered, we will contact you to let you know what the turnaround time would be and get your approval.

 

In the unlikely event, that orders are lost or damaged during shipping, UPS is solely responsible. If there are any problems please notify us and we'll do whatever possible to have your money refunded and will ship a new order ASAP.

 

Warm Weather Shipping Policies

If the destination of your purchase is 70 degrees or above, you'll need to add a Cold Pack to the shopping cart ($7.00). Also, you'll need to choose 2-day shipping as you check out. We urge you to check your region's weather forecast, and, if possible, place your order during the coolest days. Andy's does everything in their power to insulate and protect your products from heat damage, however, we do not refund heat damaged products.

 

Heat Damaged Goods

Andy's does everything in our power to insulate and protect your products from the heat and warm weather. However, we have no control over the weather and we urge you to check your region's weather outlook for the days your order will be in transit. We offer a cold pack shipping option/explanation for warm weather shipping, but we do not refund heat damaged products.

rochester, ny candy store